Exclusive to the MTN network, MTN Zambia Life after Life is a simple and convenient service that enables you to sign up for a funeral cover plan, right from your phone.
Sign up for the most affordable policy with African Life Assurance Zambia (ALAZ), only with MTN. Your monthly insurance payments are collected in the form of airtime and taken off your MTN account each month.
The instalment will be deducted from your airtime account monthly. If, at the time of payment, you do not have enough airtime in your account, it will be taken off the following month along with the current charge.
If there is not enough airtime in the account for a period of three months, the policy will be cancelled and all benefits will be forfeited.
To register, you need to have the following:
*121# to register and receive the policy number.
SANLAM LIFE INSURANCE SANLAM HOUSE, CORNER ITUNA AND NASSER ROADS. P.O.BOX 31991, LUSAKA ZAMBIA.
A proof of death certificate and a copy of NRC of the registered customer should accompany all claims to ALAZ. The beneficiary will also be required to submit a copy of their NRC.
Q: What are the requirements to sign up for the MTN Life After Life service?
To register the following is needed:
Once you have submitted all of the above, you can then access the service using the short code *121# to register and receive the policy number.
Q: How does the process work?
To access the service, customer needs to dial
*121# which will take them to the main menu and then complete all necessary details as mentioned above.
The menu will appear as follows:
Life cover service options:
Q: Is it possible to edit your beneficiary details?
Yes, it is possible to change, remove and re-add beneficiary's details by selecting option '2' on the main menu of *121#.
Q: Is it possible not to add a beneficiary?
No, a beneficiary must be registered in order to claim on behalf of the deceased from SANLAM.
Q: How many cover options are there to choose from?
K1 000 (K1.65/month)
K2 000 (K2.71/month)
K3 000 (K3.86/month)
K12 000 (K13.78/month)
Once confirmed, the airtime charge for the chosen option will be deducted immediately. Each SIM card can only be registered for one policy at a given time.
Q: What happens if there is insufficient airtime when the monthly instalment is deducted?
Every signed-up customer will be sent an SMS reminder the day before their instalment is to be deducted, advising them to ensure there is sufficient airtime in their account.
If a customer does not have sufficient airtime on his/her account, the subscription amount will be carried over to the next month, whereby the system will deduct two months’ worth of instalment.
If there are still insufficient funds, the outstanding instalment amounts will be carried over into the third month, whereby the system will deduct three months’ worth of instalment, plus charges owed from previous instalment months. Should there still be no available funds, the policy will be deactivated, and all benefits will be forfeited.
The registration date of your policy is 10 March 2012 for cover of K1 000/K1.65 per month:
Q: Can I cancel the premium at any time?
Yes, but once you have cancelled your policy you will not be able to claim back the money that has been deducted from previous months. Reference can be made to Life After Life Terms and Conditions.
Q: Can I have the premium re-activated using an old policy number?
A customer can only have their policy re-activated within the two-week period from the date of de-activation, before they have received their official letter of de-activation from SANLAM.
Q: Who can be contacted for any issues?